PinkSaalu
Frequently Asked Questions

FAQ/Help Index

FAQs (Frequently Asked Questions)

Technical Help

Security & Privacy

Terms & Conditions

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FAQ (Frequently Asked Questions)

Do I pay £3.50 delivery charge for each item?

If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?

Am I charged for the items as soon as I order them?

If I return all the items in my order will I still be charged delivery?

Do I have to take returns to the post office?

Do I have to pay for returns?

How do I pay?

What is your Credit Card Security Code?

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Do I pay £3.50 delivery charge for each item?

You would normally only pay £3.50 delivery charge for each order, no matter how many items you order. However there are some small items, which will cost less for delivery, and some heavier/fragile items, which may cost slightly more.

The £3.50 delivery charge is only applicable for UK mainland deliveries. Ex UK delivery cost will be agreed for the individual order and country of destination. Please e-mail us with your details.

Please check the delivery costs on your order screen.

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If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?

If you try and order an item and it is out of stock, we can automatically send it out to you when it is available.

If the item was part of the original order, we do not make any extra delivery charge.

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Am I charged for the items as soon as I order them?

Your card will be charged at the point items are despatched. You will not be charged for items out of stock.

If you try, and return promptly, the credit will in many cases be issued before you get your next bill.

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If I return all the items in my order will I still be charged delivery?

The delivery charge is non refundable.

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Do I have to take returns to the post office?

This is the simplest way to return goods. Please ensure that you enclose your details inside the parcel being returned. A copy of the original invoice is the best.

We cannot issue a credit until the goods have been returned.

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Do I have to pay for returns?

Currently, yes. The best method of return is to reuse the packaging the goods came in and return them via the post office.

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How do I pay?

You can pay by most credit and debit cards.

If you prefer you can pay by cheque.

Please make the cheque payable to Crystal Carols Ltd and write your Name, Address and Internet Order Number on the back.

Send to:-
Crystal Carols
11 George Street
Ashton-u-Lyne
Lancashire
OL6 6AQ.

Please note that we may require the cheque to clear before goods can be sent.

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What is your Credit Card Security Code?

The card security code is a three-digit number found on the reverse of your card on the signature strip.

It is preceded by part or all of your card number, but is always the last three digits.

This security code gives extra protection when shopping online, as only the person who holds the card will have access to the code, as it is not printed anywhere and does not appear on normal receipts.

We regret we cannot proceed with your order without this security number.

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Technical Help

Cookies

Further Assistance

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Cookies

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system.

The cookie that is saved to your system is only valid for a single visit, and each new visit will result in a new cookie overwriting any previous cookies that were generated on previous visits to our site.

If your internet browser is set to reject cookies or if your network firewall won't allow them, then unfortunately you will not be able to use our online store.

Please refer to your Internet Browser Help file to see how to enable cookies on your PC.

If you would like more information about cookies, you may wish to visit the microsoft site.

This site provides a very in-depth explanation.

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Further Assistance

If you need to contact PinkSaalu with any problems or queries regarding our online ordering site, please contact us by either of the following methods:

Tel: 0161-339-6677

If we canít take your call, please leave a message.

Or; e-mail us at crystal.carol@btopenworld.com, giving details of the problem encountered and contact details if you wish us to get back to you.

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Security & Privacy

How do we protect your information?

Privacy

How do we use your information?

Who does PinkSaalu disclose the information it collects to?

Keeping in touch with you

What about cookies?

Your rights under the Data Protection Act 1998

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How do we protect your information?

We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.

The security measures ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.

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Privacy

PinkSaalu are committed to complying with the Data Protection Act 1998. We follow strict security procedures and take appropriate measures to ensure that the information about you is not damaged or destroyed, and to prevent unauthorized access to it.

We will not disclose information to any third party, unless you specifically request and authorise us to do so.

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How do we use your information?

We use the information that we collect about you to:

A. Process your orders.

B. Administer this website.

C. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.

D. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.

If you have given us permission to send information to you about our products and services by telephone, e-mail or in writing, you agree that by doing so PinkSaalu are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.

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Who does PinkSaalu disclose the information it collects to?

We use information about you for purposes other than the provision of a website shopping facility.

As a result we may disclose your information to:

A. Legal and debt recovery representatives for debt collection and debtor tracing purposes.

B. Reputable companies to fulfil your order or process your data on our behalf.

PinkSaalu will not share your information with companies outside PinkSaalu for marketing purposes.

Please be aware, that if we are requested by the police, or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

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Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing or e-mailing. (Details on the Contact us Page)

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

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What about cookies?

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system.

This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.

If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store.

Please refer to your internet browser help file to see how to enable cookies on your p.c.

In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site.

This may involve the use of a cookie that will not expire at the end of your browsing session.

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Your rights under the Data Protection Act 1998

You have a right to access the personal data that we hold on you.

If you would like to see a copy, or if you think the information we hold on you is incorrect please contact us by e-mail giving details of your requirements.

A. Protect your privacy

B. Ensure that payments are secure

C. Let you know what you have agreed to

D. Sort out any complaints

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Terms and Conditions

Ordering

Contact Details

Delivery Information

Delivery Charges etc

Colour Reproduction & Natural Fibres

Prices

The PinkSaalu Guarantee

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Ordering

You can order by phone, fax, post on here on-line.

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Contact Detail

Contact detail is available on the Contact Us page.

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Delivery information

We aim to despatch within 24 hours of receiving your order, but please allow 4 to 5 working days for delivery.

If you have any special delivery requests, please contact us by e-mail or phone, and we will do everything we can to accommodate.

The website is currently only setup to accept UK orders, however if you are from outside of the UK please email us, and if we can help we will.

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Delivery charges etc

Please see FAQ section for details.

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Colour Reproduction & Natural Fibres

We take great care with the colours used in our collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation, and as most garments are handmade and hand dyed, the colour may vary slightly from batch to batch. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

The hand woven items, mostly woven on ancient wooden weaving looms, will naturally contain the occasional slub and other indications that the product is handmade. These are not normally deemed to be faults, but proof of their origin.

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Prices

The prices quoted are believed to be correct at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within fourteen days and is in new condition. All prices shown are cash prices in sterling.

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The PinkSaalu Guarantee

If you are not totally satisfied with items you receive, simply return the goods, unworn, to exchange or refund the cost of the goods. Please note: Any returned goods are your responsibility until they reach us. Please ensure that they are adequately insured.

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